Connect with me: (726) 234-2992
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filler@godaddy.com
Explore a selection of real-world projects by SPC Tech Teach that highlight my expertise in operational strategy, process optimization, and strategic project management. Each engagement reflects a tailored approach, measurable outcomes, and lasting business impact.
CPS Energy - through Compunnel
ERP/MES Data Migration Lead | Process Automation Manager | BI-Driven PM
Watlow Electric- through Delta Services
Active Sensors Value Stream Optimization & Product Launch
Redesigned Citizens Bank’s Home Equity Line of Business to achieve a 99% reduction in defects, 67% FTE reduction, 86% cycle time reduction, and over $8 million in cost savings.
I led the redesign of Citizens Bank’s Home Equity Line of Credit (HELOC) process, mapping all stages from application to closing. I used lean, six sigma tools, and experience to identify and resolve inefficiencies, including defects, bottlenecks, and capacity issues, significantly improving throughput and customer experience. My work ranked first among of the bank’s top five Enterprise IT portfolio projects for delivering measurable business value.
The reengineered process is projected to achieve a 99% reduction in defects, a 67% reduction in FTE hours tied to non-value-added work, and an 86% reduction in cycle time—cutting the average processing duration to five days. These improvements are expected to yield over $8 million in cost savings. My leadership enabled a scalable, efficient HELOC operation aligned with compliance and service goals.
Director | Senior Manager | Business Process Owner | Continuous Improvement Leader
Sturdy Controls Turn- Around Project
Led a comprehensive turnaround of manufacturing operations to align with the rigorous standards of Ford and General Motors, restoring operational and quality performance to supplier standards, resulting in removal from Ford and GM’s vendor watchlists.
I led the Sturdy Controls Recovery Project, restoring client confidence and achieving removal from Ford and GM vendor watchlists. He secured full compliance with both automakers’ requirements for three new product launches, stabilizing quality and delivery performance.
To improve operational efficiency, I implemented OEE metrics in manual-paced environments, enabling real-time visibility into equipment effectiveness. I introduced Kanban inventory systems across production lines, delivery carts, and central stores, including a two-bin replenishment method to streamline material handling.
I also launched a comprehensive 5S program on Ford, GM, and machine shop lines, enhancing organization, safety, and productivity. Additionally, I designed and executed a plan-for-every-part strategy for four high-volume production lines, ensuring part traceability, optimized replenishment, and consistent material flow. These improvements
I also launched a comprehensive 5S program on Ford, GM, and machine shop lines, enhancing organization, safety, and productivity. Additionally, I designed and executed a plan-for-every-part strategy for four high-volume production lines, ensuring part traceability, optimized replenishment, and consistent material flow. These improvements delivered sustainable performance gains and ensured long-term compliance with OEM standards.
American Express Technology Group
Integrated lean concepts into the DMAIC six sigma quality framework providing services to the AMEX Technology group for SDLC, vendor management, change management, incident, and other ITIL functions, and external clients such as product development and marketing.
Panduit -Hand Tools Transformation
Led the planning and implementation of the Toyota Production System (TPS) at the Romeoville plant, driving a full operational transformation. Developed foundational business cases to transition the facility from a traditional departmental structure to a Lean-focused, value stream-based factory model organized around business units. This shift enabled faster decision-making, improved flow, and greater accountability. Additionally, served as an internal Lean manufacturing consultant to other divisions, guiding cross-site adoption of Lean principles and operational excellence strategies.
LSS Training Manager | Process Excellence Trainer | Change Enablement Lead
Designed and led 10 large-scale combat and support simulation exercises across five states, ensuring full alignment with client unit objectives and enhancing operational readiness.
I planned and executed 10 customized combat and combat service support computer simulation exercises across five states, each tailored to meet the specific objectives and operational needs of U.S. Army client units. I ensured each exercise delivered relevant, high-impact training by aligning scenarios with unit goals and deployment challenges.
I conducted detailed evaluations after each event, analyzing performance data and participant feedback to identify strengths and areas for improvement. These insights were integrated into follow-on training plans, supporting continuous improvement and enhanced readiness.
I also assessed unit deployment preparedness using exercise results, providing valuable input for leadership decision-making. I managed all aspects of logistics, resources, and scheduling to ensure timely, seamless execution. My ability to build strong, trusted relationships with unit stakeholders earned recognition for professionalism, reliability, and dedication to mission success.
Coached 25 Verisk Green Belt candidates through their process improvement projects, freeing 14 FTEs. Board-certified, 25 Lean Six Sigma practitioners. Facilitated a Kaizen event that unlocked capacity gains of up to 35 FTEs.
As part of Verisk’s Lean Six Sigma initiative, I co-led a comprehensive Green Belt training and certification program aimed at expanding internal continuous improvement capabilities. I developed and implemented tailored training content that successfully guided multiple candidates through certification, directly enhancing the organization’s process excellence framework.
I coached 25 Green Belt candidates through the execution of their improvement projects, which collectively freed up the equivalent of 14 full-time employee (FTE) hours by eliminating inefficiencies and streamlining workflows. Additionally, I facilitated a high-impact Kaizen event that unlocked further efficiencies, freeing up to 35 FTE hours. My efforts not only delivered measurable operational gains, but also built sustainable internal expertise, equipping Verisk teams to drive ongoing value through structured problem-solving and performance improvement.
Senior Program Manager | Technical Project Manager | Transformation Project Lead
Mapped end-to-end value streams for eight Canadian claims lines, identified duplicate processes, and delivered phased roadmaps to guide immediate and long-term optimization.
As part of a strategic transformation initiative for Toronto Dominion Insurance (TDI), I led the development of end-to-end value stream maps across eight Canadian claims lines of business. I collaborated directly with TDI leadership to negotiate project scope and deliverables, established the methodology, and trained the project team on Lean principles to ensure consistent execution.
I spearheaded discovery activities to surface key process gaps and led the design of collaborative, roll-paper workshops to build and validate current-state maps. These sessions captured immediate, short-term, and long-term pain points while also revealing duplicate processes across lines of business. I proposed actionable strategies to e
I spearheaded discovery activities to surface key process gaps and led the design of collaborative, roll-paper workshops to build and validate current-state maps. These sessions captured immediate, short-term, and long-term pain points while also revealing duplicate processes across lines of business. I proposed actionable strategies to eliminate redundancy and standardize operations, improving efficiency and customer service alignment.
Deliverables included annotated process maps, Excel documentation, and phased roadmaps tailored to each line of business. I also supported executive presentations, ensuring that senior stakeholders clearly understood the findings, improvement opportunities, and next steps.
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